SaaS Companies

Stop Churn at the Cancel Button

Offer a downgrade, pause, or discount when users go to cancel, win back churned users on-site, and see which reasons cost you ARR.

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Integrations Built for SaaS Billing

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Common SaaS Churn Challenges

High user churn is stalling your ARR growth. Each cancellation shortens customer lifetime and slows recurring revenue.

Former users still come back to export data or find an old invoice, and nothing there asks them to resubscribe.

Onboarding and engagement gaps. If users don’t see value quickly, they cancel within weeks - hurting scale and efficiency.

How SubJolt Solves SaaS Churn

Stop cancellations with on-the-spot offers

Ask why at the in-app cancel click, so a budget cut and an unused seat get different offers.

Win back churned users

When a former user comes back to your app, offer to restart their plan on the card already on file, in one click.

Retention analytics and feedback

Track churn reasons and trends to refine onboarding and product fit. See the impact of your save offers in real time.

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Four Ways to Say “Stay”

Each cancellation reason can lead to stacked save offers based on the user's subscription. These are the real offers captured from the live widget.

The cancel widget offering a switch to a cheaper plan, with a plan dropdown.

Discount
A percent or fixed discount for up to 36 months or billing cycles.
Pause
Let customers step away for a set time instead of leaving.
Plan switch
Offer a cheaper plan that still covers what they use.
Billing-cycle switch
Move them to a shorter cycle so each payment is smaller.

The ARR Impact for SaaS Teams

A cancel click caught in-app keeps that account's revenue in your ARR instead of your churn report.

20-40%

Customer Recovery Rate

Percentage of users saved when they attempt to cancel or downgrade their SaaS subscription

30 min

Implementation Time

From connecting your billing system to intercepting your first cancellation attempt in-app

7 days

Typical ROI Period

Most SaaS teams recover their SubJolt investment within a week through retained MRR alone

Calculate Your ROI

SaaS Retention FAQ

Answers to common questions from SaaS teams.

SubJolt is built for flat recurring plans. It connects to Stripe, Shopify, Chargebee, Recharge, and Recurly, and presents and executes save offers against the plans you already have there. Tiered, usage-based and per-seat pricing aren't fully supported yet, so plans priced that way may not show a price in your offers.

Plan downgrades are one of the most effective SaaS save actions. When a user tries to cancel, SubJolt can offer a lower-tier plan and execute the switch directly through your gateway. The customer stays on, you keep the revenue, and no one has to file a support ticket.

Paste one JavaScript snippet into your app. SubJolt's cancel flow triggers when a user clicks your cancel button, presents reason-based save offers, and executes accepted actions server-side through your gateway's API. No backend changes to your app, no webhooks to configure, no custom API work.

Every cancellation captures the reason and any write-in feedback. The dashboard breaks down churn by reason, plan type, and offer acceptance rate. You can spot patterns fast: if half your cancellations cite price, that's a pricing signal. If feature gaps dominate, that's product roadmap data.