Cancel Flow Software

Turn Cancellations Into Saves

Capture cancellation reasons and automatically issue targeted save offers (discounts, pauses, and plan changes) to prevent churn before it even happens.

Get Started

How It Works

Get up and running with cancel flow optimization in four simple steps.

1

Connect Your Gateway

Connect to your subscription billing system to let SubJolt detect, manage, and start optimizing your cancellation flows.

2

Add One Snippet

Install our lightweight snippet on your site in minutes, no developer needed. Just paste in, customize, and SubJolt takes it from there.

3

Design Your Flows

Use our no-code builder to create personalized cancellation experiences - craft different flows by cancel reason in just a few clicks.

4

See Results

Launch and learn. Track how many customers you save, why others cancel, and gather valuable feedback to continuously improve retention.

index.html
<script type="module" src="https://cdn.subjolt.com/assets/widget.v1.js" data-publishable-key="pk_live_YOUR_KEY" defer></script>
Paste once before </body> or in Google Tag Manager. Your own key is filled in during setup.

Product Features

SubJolt's cancellation flow software turns cancellations into saves with customizable flows and targeted offers.

Easy Setup

Install SubJolt's single snippet any number of ways and start retaining customers in minutes.

Custom Flows

Build different cancel paths for each cancellation reason and stack save offers to keep customers subscribed.

Save Offers

Create targeted, personalized incentives for subscribers to stay - discounts, pausing, and plan updates.

Exit Surveys

Identify why customers churn and turn their feedback into product, pricing, and win-back ideas.

Custom Branding

No clunky off-brand forms or logos: your cancel flows look and feel like part of your site.

Plan-Aware Offers

Only show offers that fit each subscriber's plan and billing cycle. Smart offers tailored for retention.

Four Ways to Say “Stay”

Each cancellation reason can lead to stacked save offers based on the user's subscription. These are the real offers captured from the live widget.

  • The cancel widget offering 25% off the next two quarters, with Apply Discount and Continue to Cancel buttons.

    Discount

    A percent or fixed discount for up to 36 months or billing cycles.

  • The cancel widget offering to pause the subscription, with a pause-duration dropdown.

    Pause

    Let customers step away for a set time instead of leaving.

  • The cancel widget offering a switch to a cheaper plan, with a plan dropdown.

    Plan switch

    Offer a cheaper plan that still covers what they use.

  • The cancel widget offering a switch from quarterly to monthly billing, with a plan dropdown.

    Billing-cycle switch

    Move them to a shorter cycle so each payment is smaller.

Styled to Match Your Site

Fonts, colors, button style, corners and width are all yours to set. The same offer, three ways.

  • The discount offer styled with dark outline buttons, square corners and the DM Sans font.

    Outline buttons, sharp corners

    DM Sans with a monochrome palette.

  • The discount offer styled with green pill-shaped buttons, a serif font and a pale green background.

    Pill buttons, serif type

    Merriweather on a soft green background.

  • The discount offer styled with orange rounded buttons, warm brown text and the Poppins font.

    Rounded, warm and wide

    Poppins with an orange accent and a wider card.

Most cancellations go uncontested. Every time a user clicks ‘Cancel’, you’re likely losing revenue you could have saved.

SubJolt's software intercepts cancellations and turns 16-38% into saves with personalized offers and cancel alternatives.

Cancel Flow Builder FAQ

Common questions about SubJolt and implementing cancel flows.

Under 30 minutes for most teams. The no-code editor walks you through each step: pick your cancel reasons, configure save offers, style the widget to match your brand, then paste one snippet. No developers, no staging environments, no deployment pipeline.

It depends on the cancel reason. Discounts work well for price-sensitive customers. Plan downgrades convert users who feel they're paying for features they don't use. Pause options catch people dealing with temporary budget or timing issues. Matching the offer to the reason is what drives the save rate up.

It does. When a customer accepts a save offer, SubJolt calls your payment gateway's API server-side to apply the discount, pause the subscription, or switch the plan. Nothing runs in the browser. This works with Stripe, Shopify, Chargebee, Recharge, and Recurly.

Full control. Colors, fonts, button styles, copy, and layout are all editable in the config editor. You can also adjust the flow structure: which screens appear, what order they show in, and which offers are presented. The result looks like a native part of your site, not a third-party popup.

SubJolt's cancel flows, matching offers to cancellation reasons, typically save 16-38% of at-risk subscribers. Your actual rate depends on offer relevance, audience, and pricing. The dashboard shows save rate by reason and offer type so you can optimize over time.

That's the core of how SubJolt works. Each cancellation reason can trigger a different save offer or flow path. Someone canceling over price sees a discount. Someone who isn't using the product enough sees a plan downgrade. You set the logic once and it runs automatically.

Explore the Full Platform

Cancel flows are one piece of the SubJolt suite. Pair them with reactivation and analytics for compounding retention gains.