Turn Cancellations Into Saves
Capture cancellation reasons and automatically issue targeted save offers (discounts, pauses, and plan changes) to prevent churn before it even happens.
How It Works
Get up and running with cancel flow optimization in four simple steps.
Connect Your Gateway
Connect to your subscription billing system to let SubJolt detect, manage, and start optimizing your cancellation flows.
Add One Snippet
Install our lightweight snippet on your site in minutes, no developer needed. Just paste in, customize, and SubJolt takes it from there.
Design Your Flows
Use our no-code builder to create personalized cancellation experiences - craft different flows by cancel reason in just a few clicks.
See Results
Launch and learn. Track how many customers you save, why others cancel, and gather valuable feedback to continuously improve retention.
<script type="module" src="https:/ / cdn.subjolt.com/ assets/ widget.v1.js" data-publishable-key="pk_live_YOUR_KEY" defer></script>Product Features
SubJolt's cancellation flow software turns cancellations into saves with customizable flows and targeted offers.
Easy Setup
Install SubJolt's single snippet any number of ways and start retaining customers in minutes.
Custom Flows
Build different cancel paths for each cancellation reason and stack save offers to keep customers subscribed.
Save Offers
Create targeted, personalized incentives for subscribers to stay - discounts, pausing, and plan updates.
Exit Surveys
Identify why customers churn and turn their feedback into product, pricing, and win-back ideas.
Custom Branding
No clunky off-brand forms or logos: your cancel flows look and feel like part of your site.
Plan-Aware Offers
Only show offers that fit each subscriber's plan and billing cycle. Smart offers tailored for retention.
Four Ways to Say “Stay”
Each cancellation reason can lead to stacked save offers based on the user's subscription. These are the real offers captured from the live widget.
Showing: Plan switch


Discount
A percent or fixed discount for up to 36 months or billing cycles.

Pause
Let customers step away for a set time instead of leaving.

Plan switch
Offer a cheaper plan that still covers what they use.

Billing-cycle switch
Move them to a shorter cycle so each payment is smaller.
Styled to Match Your Site
Fonts, colors, button style, corners and width are all yours to set. The same offer, three ways.
Showing: Pill buttons, serif type


Outline buttons, sharp corners
DM Sans with a monochrome palette.

Pill buttons, serif type
Merriweather on a soft green background.

Rounded, warm and wide
Poppins with an orange accent and a wider card.
Most cancellations go uncontested. Every time a user clicks ‘Cancel’, you’re likely losing revenue you could have saved.
SubJolt's software intercepts cancellations and turns 16-38% into saves with personalized offers and cancel alternatives.
Cancel Flow Builder FAQ
Common questions about SubJolt and implementing cancel flows.
More Reading
Explore the Full Platform
Cancel flows are one piece of the SubJolt suite. Pair them with reactivation and analytics for compounding retention gains.
One-Click Reactivation
Simple, onsite reactivation that customers love. Reduce your marketing costs and win back churned subscribers already on your site automatically.
Analytics & Insights
Real-time churn analytics you can actually act on. Understand why customers leave and stop it without digging through spreadsheets.
Failed Payment Recovery
Dunning and payment recovery that works. Turn failed payments back into active subscriptions with smart retries, onsite prompts, and timely emails.