Analytics & Insights

See Exactly Why Subscribers Cancel

Get every cancel reason, survey answer, and save offer result in one dashboard and learn which offers keep customers subscribed.

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How It Works

From gateway connection to live retention data in four steps.

1

Connect Your Gateway

Connect your billing platform to start streaming subscription and cancellation data into SubJolt.

2

Monitor Metrics

Watch save rates, cancellation reasons, and user feedback in real time, all from one dashboard.

3

Discover Insights

See your top cancel reasons and how they change over time, so you know where to focus.

4

Take Action

Use these insights to optimize your offers, pricing, and features to reduce churn and increase LTV.

Product Features

Track churn patterns, cancel reasons, and save offer performance - all updating in real time.

Real-Time Dashboards

Monitor save rates, cancellation trends, and retention metrics with live dashboards.

Save Flow Analytics

Track save mechanism performance, conversion rates, and offer effectiveness.

Customer Feedback

Analyze exit survey responses and write-in feedback to identify patterns and product gaps.

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What Your Dashboard Tracks

Every chart in the SubJolt dashboard, filled from your own cancel flow.

  • Cancellation reasons

    The share of cancellations behind each reason you offer.

  • Reasons over time

    How the mix of reasons shifts month to month.

  • Save rate over time

    The share of cancellation attempts your offers turn around.

  • Save offer performance

    How often each offer (discount, pause, plan or billing-cycle switch) is accepted.

  • Written-in reasons

    The words customers use most when they tell you why in their own words.

  • Reactivation funnel

    Churned customers who saw the banner, clicked it, and came back.

Most businesses are flying blind on churn: data is scattered across spreadsheets and billing systems, with no clear action plan.

Analytics & Insights centralizes all your retention data in one place and highlights the opportunities to reduce churn.

Calculate Your ROI

Churn Analytics FAQ

Answers to common questions about SubJolt analytics.

Save rate, cancellation reasons, customers saved, write-in feedback word trends, and save mechanism performance by type. Every cancel flow interaction is logged: which screen the customer saw, what they were offered, and whether they accepted or continued to cancel. It's all in one dashboard.

It is. Cancellation attempts, save conversions, and customer feedback appear in the dashboard as they happen. There's no overnight batch job or delayed sync. When a customer hits your cancel flow, you see the outcome within seconds. Retention metrics update continuously throughout the day.

You can filter by date range and cancellation reason. This shows you how cancel reasons shift over time and where your retention efforts have the most room to improve. The data is there to act on, not just report on.

The dashboard highlights your top cancellation reasons, which save mechanisms convert best, and how your save rate trends over time. Write-in feedback is surfaced as a word-frequency cloud so you can spot recurring themes without reading every response manually.

GA4, Mixpanel, and Segment event support is on our roadmap. The goal is to let you pipe retention events (cancel attempts, save conversions, reactivations, offer interactions) into your existing analytics stack so churn data lives alongside your product and marketing metrics. Reach out if this is a priority for your team.

More Reading

Churn Rate Benchmarks
What churn runs at by price point, industry, company size and billing period, with the panel behind every figure.
How to Reduce Subscriber Churn
Churn nobody chose and churn that need not be permanent are the two biggest recoverable slices, and what to do about each.
How Accurate Is Subscription LTV?
Why LTV overestimates young cohorts and underestimates mature ones, who actually stays, and why it survives cancellation.

Explore the Full Platform

Analytics tells you what's happening. Pair it with cancel flows and reactivation to act on what you learn - end-to-end retention from one snippet.

Cancel Flow Software

Customizable cancel flows that lower churn automatically. Turn cancellations into saves with personalized offers, plan switches, and subscription pauses.

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One-Click Reactivation

Simple, onsite reactivation that customers love. Reduce your marketing costs and win back churned subscribers already on your site automatically.

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Failed Payment Recovery

Dunning and payment recovery that works. Turn failed payments back into active subscriptions with smart retries, onsite prompts, and timely emails.

Coming Soon