# SubJolt

> SubJolt is a subscription retention platform for subscription businesses. It provides no-code cancel flow software, on-site reactivation banners, and real-time churn analytics. SubJolt integrates with Stripe, Shopify, Chargebee, Recurly, and Recharge, and installs with a single script tag.

## Products

- [Cancel Flow Software](https://www.subjolt.com/products/cancel-flow-builder/): No-code cancellation flow builder with reason-based retention offers — discount, pause, switch plan, or switch billing cycle. Save actions execute directly through the customer's payment gateway.
- [One-Click Reactivation](https://www.subjolt.com/products/reactivation-banner/): On-site banner that detects recently churned and paused subscribers when they return to the site and offers a one-click resume of their subscription.
- [Churn Analytics & Insights](https://www.subjolt.com/products/analytics/): Real-time dashboard for cancellation reasons, save rate over time, and AI sentiment analysis on open-ended exit feedback.
- [Failed Payment Recovery](https://www.subjolt.com/products/payment-recovery/): Smart payment retries and dunning to reduce involuntary churn (coming soon — early access).

## Pricing

- **Starter** — Free. Up to 50 cancel sessions per month. Default cancel flow and styling (not editable). Basic reason tracking and sentiment analysis. No save actions, no reactivation banner.
- **Pro** — $99/month, or $79/month billed annually (20% off). Unlimited cancel sessions, custom flows, custom styling, gateway-based save actions (discount, pause, switch plan, switch billing cycle), reactivation flows, full analytics with sentiment analysis.
- 30-day free trial available on Pro. Month-to-month, no contracts, cancel anytime.
- [Pricing](https://www.subjolt.com/pricing/): Plan comparison and full feature breakdown.

## Solutions

- [SaaS Companies](https://www.subjolt.com/solutions/saas/): Retention tactics for SaaS subscriptions: seat-based downgrades, pause offers, and stage-appropriate churn benchmarks.
- [Ecommerce / DTC](https://www.subjolt.com/solutions/ecommerce/): Retention for DTC subscription brands, including skip-and-delay offers and first-box economics.
- [Subscription Boxes](https://www.subjolt.com/solutions/subscription-boxes/): Retention for subscription box businesses, covering shipment pauses, frequency changes, and box-cycle churn.

## Integrations

- [All Integrations](https://www.subjolt.com/integrations/): Supported payment gateways and how each one connects.
- [Stripe](https://www.subjolt.com/integrations/stripe/): OAuth connection. Cancel flows, save offers, and retention analytics for Stripe subscriptions.
- [Shopify](https://www.subjolt.com/integrations/shopify/): OAuth connection. Retention for Shopify subscription merchants.
- [Chargebee](https://www.subjolt.com/integrations/chargebee/): API key + site name. Retention for Chargebee subscription billing.
- [Recharge](https://www.subjolt.com/integrations/recharge/): API key. Retention for Recharge subscription merchants.
- [Recurly](https://www.subjolt.com/integrations/recurly/): API key. Retention for Recurly subscription billing.
- Paddle — on the roadmap

## Comparisons

- [SubJolt vs ProsperStack](https://www.subjolt.com/compare/prosperstack/): Feature, pricing, and gateway-support comparison.
- [SubJolt vs Churnkey](https://www.subjolt.com/compare/churnkey/): Feature, pricing, and gateway-support comparison.
- [SubJolt vs Raaft](https://www.subjolt.com/compare/raaft/): Feature, pricing, and gateway-support comparison.

## Guides

- [How to Reduce Subscriber Churn](https://www.subjolt.com/guides/reduce-subscriber-churn/): The involuntary share of churn by order value and payment rail, what pause does where it is offered, and how trial length moves day-zero cancellation.
- [Cancel Flows That Convert (2026)](https://www.subjolt.com/guides/cancel-flows-that-convert/): Which save answers which cancellation reason: disuse is the most common reason given and pause answers it, price is the second and a plan or cycle change answers that, and some reasons no offer can fix.
- [Increase Subscription LTV (2026)](https://www.subjolt.com/guides/increase-ltv-retention/): How far the LTV formula misses and in which direction, cumulative value by billing period, who actually stays, and how much lifetime arrives after a cancellation.
- [Guides Hub](https://www.subjolt.com/guides/): All long-form guides and benchmark references, plus how their figures are sourced.
- [Churn Rate Benchmarks (2026)](https://www.subjolt.com/guides/churn-rate-benchmarks/): Subscription churn cut by price point, industry, company size and billing period, plus voluntary versus involuntary, from measured billing and transaction panels — with the measurement basis stated for every figure, because most published churn numbers are not comparable without converting them first.
- [SaaS Churn Rate Benchmarks (2026)](https://www.subjolt.com/guides/saas-churn-rate/): SaaS churn and gross retention by company size, customer size and pricing model, and why operator surveys and measured billing panels disagree by forty points.
- [DTC Subscription Retention (2026)](https://www.subjolt.com/guides/dtc-subscription-retention/): Consumer subscription retention by cohort month, subscription model, packaging and win-back window, from measured streaming and card-transaction panels.
- [NRR & GRR Benchmarks (2026)](https://www.subjolt.com/guides/nrr-grr-benchmarks/): Net and gross revenue retention by company size, customer size, pricing model and public filing, with the population stated for each figure.
- [Subscription Cancellation Law (2026)](https://www.subjolt.com/guides/subscription-cancellation-law/): What subscription cancellation law requires after the FTC click-to-cancel rule was vacated and removed from the CFR: the federal enforcement record with dockets, California and New York cancellation-mechanism rules, and the open FTC question about retention offers.

## Free Tools & Calculators

- [Tools Hub](https://www.subjolt.com/tools/): All free retention and churn calculators.
- [Churn Rate Calculator](https://www.subjolt.com/tools/churn-rate-calculator/): Calculate customer churn rate, with benchmark ranges for context.
- [LTV Calculator](https://www.subjolt.com/tools/ltv-calculator/): Calculate customer lifetime value from ARPU and churn rate.
- [Retention Rate Calculator](https://www.subjolt.com/tools/retention-rate-calculator/): Calculate customer retention rate over any period.
- [MRR Churn Calculator](https://www.subjolt.com/tools/mrr-churn-calculator/): Calculate gross monthly recurring revenue churn, monthly and annualised. Net revenue retention, which needs expansion as an input, is the NRR calculator.
- [NRR Calculator](https://www.subjolt.com/tools/nrr-calculator/): Calculate net revenue retention, with SaaS benchmark ranges.
- [ROI Calculator](https://www.subjolt.com/roi-calculator/): Estimate revenue saved by adding a cancel flow, based on your save rate.

## Glossary

- [All Terms](https://www.subjolt.com/glossary/): Subscription retention and churn terminology.
- [Cancel Flow](https://www.subjolt.com/glossary/cancel-flow/): The screens a subscriber sees between clicking cancel and the subscription ending.
- [Churn Rate](https://www.subjolt.com/glossary/churn-rate/): The percentage of customers who cancel in a given period.
- [Customer Retention](https://www.subjolt.com/glossary/customer-retention/): The practice and measurement of keeping existing customers subscribed.
- [Dunning](https://www.subjolt.com/glossary/dunning/): The retry and notification process for recovering failed subscription payments.
- [Involuntary Churn](https://www.subjolt.com/glossary/involuntary-churn/): Churn caused by payment failure rather than a deliberate cancellation.
- [Net Revenue Retention](https://www.subjolt.com/glossary/net-revenue-retention/): Revenue retained from existing customers including expansion, net of churn and contraction.
- [Revenue Churn](https://www.subjolt.com/glossary/revenue-churn/): Recurring revenue lost to cancellations and downgrades.
- [Voluntary Churn](https://www.subjolt.com/glossary/voluntary-churn/): Churn from a subscriber actively choosing to cancel.

## Help & Documentation

- [Help Center](https://www.subjolt.com/help/): Setup, installation, and configuration documentation.
- [Getting Started](https://www.subjolt.com/help/getting-started/): Account setup through first cancel flow live.
- [Installation](https://www.subjolt.com/help/installation/): Installing the widget script tag and verifying it loads.
- [Configuration](https://www.subjolt.com/help/configuration/): Configuring cancel flow steps, reasons, and save offers.
- [Payment Gateways](https://www.subjolt.com/help/payment-gateways/): Connecting Stripe, Shopify, Chargebee, Recharge, and Recurly.
- [Analytics](https://www.subjolt.com/help/analytics/): Reading the retention dashboard and cancellation reason data.
- [Billing & Account](https://www.subjolt.com/help/billing/): Plans, invoices, and account management.
- [Troubleshooting](https://www.subjolt.com/help/troubleshooting/): Diagnosing widget, gateway, and installation problems.
- [Security & Privacy](https://www.subjolt.com/help/security-privacy/): Data handling, encryption, and privacy posture.
- [Best Practices](https://www.subjolt.com/help/best-practices/): Cancel flow design patterns that retain without dark patterns.

## Legal & Compliance

- [Terms of Service](https://www.subjolt.com/terms/)
- [Privacy Policy](https://www.subjolt.com/privacy/)
- [Cookie Policy](https://www.subjolt.com/cookies/)
- [Data Processing Agreement (DPA)](https://www.subjolt.com/dpa/)
- [Subprocessors](https://www.subjolt.com/subprocessors/): Third-party processors with access to customer data.

## Company

- [About](https://www.subjolt.com/about/): Who builds SubJolt and how the benchmarks are compiled.
- [Contact](https://www.subjolt.com/contact/): Support and sales enquiries.
- Website: https://www.subjolt.com/
- Contact: contact@subjolt.com
- LinkedIn: https://www.linkedin.com/company/subjolt
- X / Twitter: https://x.com/Sub_Jolt
- Wikidata: https://www.wikidata.org/wiki/Q135654809